P&O Cruises Says No Compensation After Britannia Breakdown

08/01/2026

P&O Cruises has confirmed that no refunds or compensation will be issued to passengers on a recent sailing aboard Britannia. The cruise line has directed guests to seek reimbursement through travel insurance for missed port calls due to a technical failure.

The decision has sparked anger among passengers who demand P&O Cruises take responsibility. Passengers who sailed on P&O Cruises Britannia during its holiday December 26, 2025, New Year's Caribbean cruise are angry, and rightfully so. The cruise line informed them that no refunds or compensation would be issued following significant itinerary changes tied to a technical failure, including an extended stay in Barbados and the cancellation of multiple ports of call.

In a letter addressed to guests and signed by P&O Cruises Guest Relations, the cruise line confirmed its position in writing, stating no refunds or compensation would be provided as a result of the amended itinerary. The letter triggered an immediate backlash from affected guests, many of whom said they felt the cruise line failed to take responsibility for a situation they believed was within P&O Cruises' control. "So, P&O are not going to take any responsibility and give anything in compensation?

First and last time I will use them," said…

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