Carnival Puts New Limits on One of Its Most Loved Loyalty Perks

28/08/2026

John Heald has clarified that the new Carnival Rewards program still includes free laundry for Diamond and Platinum guests. The overall amount of complimentary laundry bags depends on sailing length and has been reduced from the VIFP program.

Heald also reminds guests that they must opt in to the new program no later than August 31, 2026. Carnival Cruise Line's new rewards program begins on September 1, 2026, and at that time, one of the most popular perks for Platinum and Diamond level guests is being slashed: complimentary laundry services. What is not happening, however, is the benefit being discontinued altogether.

John Heald, the cruise line's brand ambassador, was firm with that clarification in a Facebook post he made on Friday, August 28, responding to unfounded reports that the benefit was disappearing. "I would like to respectfully correct one of the big cruise influenzers and let you know that from September 1st when Carnival Rewards starts that Diamond and Platinum guests will indeed still have laundry perks and that they have not, as said by Mr Influenzer, 'been canceled,'" he explained. Both Platinum and Diamond level guests will receive free laundry under the new Carnival Rewards program, but…

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